Customer relations satisfies customers through swift, sure and fair handling of customer inquiries and complaints and continue to earn the trust of society as a company.
Customer first is Toyota’s cornerstone principle . Toyota Western Motors looks to build personal and emotional link between the company and its customers so to identify the actual needs of customers and to help them serve in a better way. Raising customer satisfaction is the most important theme to be tackled as the basis of constant and stable growth. At TWM customer relations is focused on providing complete support to customers by connecting with them, owning their problems & seeing them through to resolution in an efficient & effective manner. We believe in our customers and keep them at the forefront by engaging them through different channels. Toyota customer relations activity ideals are:
Opening a larger window for customers
Swift and sure handling of inquiries and complaints
Making the voice of the customer (voc) the basis for corporate renewal
Improving the corporate image and better informing customers to support sales and service activities
Customer satisfaction is the ultimate objective and a strong coordination between all customer touch-points is a key ingredient. Our customer assistance centre works tirelessly to provide complete support with the ultimate objective of gaining the approval and endorsement of our patrons.